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Terms of Use

Terms of Use

TERMS OF USE

Last Updated: May 17, 2021

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.

ACCEPTANCE OF THESE TERMS

This Terms of Use Agreement (“Terms”), including the BINDING ARBITRATION AND CLASS ACTION WAIVER contained herein govern your access to, use of, and participation in the Platform made available by SWIM COW, LLC (“Swim Cow,” “we,” “our,” or “us”) or through Swim Cow and the entirety of your relationship with Swim Cow. AS DETAILED IN THE ELIGIBILITY, SWIM INSTRUCTOR MEMBER REPRESENTATIONS, WARRANTIES, AND USE OF THE PLATFORM SECTION BELOW, IF YOU ARE A SWIM INSTRUCTOR MEMBER, YOU UNDERSTAND AND AUTHORIZE SWIM COW TO USE YOUR INFORMATION TO OBTAIN BACKGROUND CHECKS AND BUSINESS CREDIT CHECKS FROM OUR VENDORS THROUGHOUT THE USE OF THE SERVICE.

PLEASE READ THE TERMS THOROUGHLY AND CAREFULLY. BY USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU MAY NOT ACCESS OR USE THE PLATFORM.

All references to “you” or “your,” as applicable, mean the person who accesses, uses, and/or participates in the Platform in any manner, and each of your heirs, assigns, and successors. If you use the Platform on behalf of an entity, you represent and warrant that you have the authority to bind that entity, your acceptance of the Terms will be deemed an acceptance by that entity, and “you” and “your” herein shall refer to that entity, its owners, directors, officers, employees, and agents.

MODIFICATIONS

Swim Cow reserves the right, in its sole discretion, to modify these Terms, and any other documents incorporated by reference herein, at any time and without prior notice. Swim Cow will notify you of changes by posting on the Platform, sending you a message, and/or otherwise notifying you when you are logged into your account. Modifications will become effective ten (10) days after the earliest of: (a) modifications being posted on the Platform; (b) Swim Cow’s transmission of a message to you about the modifications; or (c) you are otherwise notified when you are logged into your account. Your use of the Platform after the expiration of the ten (10) days shall constitute your consent to the changes. If you do not agree, you may not access or use the Platform.

ADDITIONAL TERMS AND POLICIES

Please review Swim Cow’s Privacy Policy, incorporated herein by reference, for information and notices concerning Swim Cow’s collection and use of your information. The provision and delivery of text messages by Swim Cow or our text message service providers is governed by our SMS Terms and Conditions, which are expressly incorporated herein. The Swim Cow Safer Swimmer Guarantee is governed by the Swim Cow Safer Swimmer Guarantee Terms and Conditions, which are expressly incorporated herein. Each Customer Member agrees that, for any child swimmer, a parent or legal guardian shall be present for each Swim Lesson and shall provide direct supervision and eyes on the water at all times; further, for any child swimmer age 2 and under, a parent or guardian shall be in the water at all times during each Swim Lesson. Please review the full set of key Swim Cow policies that govern your use of the Platform and our interactions with you and third parties. Certain areas of and/or products on the Platform may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions or policies. If there is a conflict between these Terms and the terms and conditions or policies posted for a specific area or product, the latter take precedence with respect to your use of that area or product.

KEY TERMS

Collective Content” means User Content and Swim Cow Content together.

Content” means text, graphics, images, music, software, audio, video, information or other materials, including but not limited to profile information, Swim Lesson requests, quotes, message threads, reviews, scheduling and calendar information, and other information or materials available on or through the Platform.

Customer Member” means a Member who is registered to receive quotes for Swim Lessons, requests quotes for Swim Lessons, or otherwise uses the Platform to receive, pay for, review, or facilitate the receipt of Swim Lessons.

 “Member” means a person or entity who completes Swim Cow’s account registration process or a person or entity who submits or receives a request through Swim Cow, including but not limited to Swim Instructor Members and Customer Members.

Personally Identifiable Data” means information that could be used to name or distinguish an individual conducting business on the Platform from other such individuals, including (but not limited to): name; address; Social Security Number; credit card, debit card, or bank account information numbers; driver’s license number, professional license number, occupational license number, tax identification numbers; and e-mail address.

Platform” means all Swim Cow websites, mobile or other applications, software, processes and any other services provided by or through Swim Cow.

Required Materials” means a kickboard, pool noodle, plastic face shield, and appropriate swimsuit with upper-body covering (either a one-piece swimsuit or a separate rash guard), each in good condition.

Swim Cow Content” means all Content Swim Cow makes available on or through the Platform, including any Content licensed from a third party, but excluding User Content.

Swim Instructor Member” means a Member who is registered to provide Swim Lessons, provides Swim Lessons, or otherwise uses the Platform to offer, provide, receive payment for, or facilitate the provision of Swim Lessons.

Swim Lessons” means the swim lesson services listed, quoted, scheduled, offered or provided by Swim Instructor Members, or sought, scheduled or received by Customer Members, through the Platform.

User Content” means all Content submitted, posted, uploaded, published, or transmitted on or through the Platform by any Member or other user of the Platform, including but not limited to photographs, profile information, descriptions, postings, reviews, requests, messages, and payments made through the Platform, but excluding Swim Cow Content and Feedback.

ELIGIBILITY, MEMBER REPRESENTATIONS, WARRANTIES, AND USE OF THE PLATFORM

Access to and use of the Platform is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. By accessing or using the Platform, you represent and warrant that you are eligible.

Swim Cow is not in the business of providing Swim Lessons. You understand and agree that by creating and maintaining an Account on the Platform, you receive only the ability to use the Swim Cow Platform to access persons interested in providing or receiving Swim Lessons, as applicable, including but not limited to the ability to message those persons or schedule appointments, which facilitate the provision of Swim Lessons. For example, Members may use the Platform to intentionally interact with other Members regarding Swim Lessons. You understand and agree that using the Platform does not guarantee that anyone will engage you for Swim Lessons or provide you with Swim Lessons, as applicable.

By registering or using the Platform to offer, post, or provide Swim Lessons, Swim Instructor Members must represent and warrant that they (and any employees, agents, contractors, and subcontractors who may perform work for them): (a) are properly and fully qualified with at least two (2) seasons of swim instruction experience; (b) have access to reliable transportation; (c) have an active CPR/First Aid certification; (d) can provide the Required Materials; and (e) are licensed, certified, bonded, and insured, as required by applicable laws or regulations to which they may be subject in the jurisdiction(s) in which they offer their Swim Lessons. Members also agree to comply with all applicable laws in their use of the Platform and any personal information (including Personally Identifiable Data) obtained from the Platform.

Swim Cow, as permitted by applicable laws, obtains reports regarding Swim Instructor Members, which may include history of criminal convictions or sex offender registration, and we may limit, block, suspend, deactivate, or cancel a Swim Instructor Member’s account based on the results of such a check. Swim Instructor Members agree and authorize Swim Cow to use such Swim Instructor Member’s personal information, such as full name and date of birth, to obtain such reports from Swim Cow’s vendors.

EACH MEMBER ACKNOWLEDGES AND AGREES THAT THE USE OF THE PLATFORM IS AT THE MEMBER’S SOLE AND EXCLUSIVE RISK, THAT THE PLATFORM IS NOT AN EMPLOYMENT SERVICE, AND THAT SWIM COW:

A. NEITHER PROVIDES SWIM LESSONS NOR EMPLOYS, RECOMMENDS, OR ENDORSES SWIM INSTRUCTOR MEMBERS TO PROVIDE SWIM LESSONS;

B. DOES NOT SET A SWIM INSTRUCTOR MEMBER’S HOURS OR LOCATION OF SWIM LESSONS;

C. DOES NOT SUPERVISE, DIRECT, OR CONTROL IN ANY WAY THE MANNER IN WHICH A SWIM INSTRUCTOR MEMBER WORKS OR OTHERWISE PROVIDES SWIM LESSONS;

D. DOES NOT AND WILL NOT PROVIDE ANY EQUIPMENT, LABOR, OR MATERIALS NEEDED FOR A SWIM INSTRUCTOR MEMBER TO PROVIDE SWIM LESSONS; 

E. IS NOT RESPONSIBLE FOR THE PERFORMANCE OF ANY MEMBERS, NOR DOES SWIM COW HAVE CONTROL OVER THE QUALITY, TIMING, LEGALITY, FAILURE TO PROVIDE, OR ANY OTHER ASPECT WHATSOEVER OF THE SWIM LESSONS NOR OF THE INTEGRITY, RESPONSIBILITY, QUALIFICATIONS, OR ANY OF THE ACTIONS OR OMISSIONS WHATSOEVER OF ANY MEMBER;

F. DOES NOT SCREEN MEMBERS OR AUTOMATICALLY CONDUCT ANY KIND OF IDENTITY OR BACKGROUND CHECKS, EXCEPT AS OTHERWISE EXPRESSLY STATED IN THESE TERMS OR ON THE PLATFORM; AND 

G. MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, QUALITY, RELIABILITY, TIMELINESS, OR ACCURACY OF THE SWIM LESSONS REQUESTED AND SERVICES PROVIDED BY MEMBERS IDENTIFIED THROUGH SWIM COW WHETHER IN PUBLIC, PRIVATE, OR OFFLINE INTERACTIONS.

ACCOUNT REGISTRATION AND OTHER SUBMISSIONS

Users may access the Platform without registering for an account. To access and participate in certain features of the Platform, you will need to create a password-protected account (“Account”). You may register for an Account using certain third-party account and log-in credentials (your “Third-Party Site Password”), such as your Facebook or Google credentials. You agree to provide accurate, current, and complete information during the registration or request submission process and at all other times when you use the Platform, and to update information to keep it accurate, current, and complete. You are solely responsible for safeguarding your Swim Cow password and, if applicable, your Third-Party Site Password. You are solely responsible for all activity that occurs on your Account, and you will notify Swim Cow immediately of any unauthorized use. Swim Cow is not liable for any losses by any party caused by an unauthorized use of your Account. Notwithstanding the foregoing, you may be liable for the losses of Swim Cow or others due to such unauthorized use. Your account is nontransferable except with Swim Cow’s written permission and in line with Swim Cow policies and procedures.

YOUR LICENSE TO USE THE PLATFORM

Subject to your compliance with these Terms, Swim Cow grants you a limited, non-exclusive, revocable, nontransferable, and non-sublicensable license to reproduce and display Collective Content (excluding any software source code) solely for your personal and non-commercial use and only in connection with your access to and participation in the Platform. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform or Collective Content, except as expressly permitted in these Terms. The Platform and Collective Content are provided to you AS IS. If you download or print a copy of Collective Content for personal use, you must retain all copyright and other proprietary notices contained thereon. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Swim Cow or its licensors, except for the licenses and rights expressly granted in these Terms.

USER CONTENT

We may, in our sole discretion, permit you to post, upload, publish, submit or transmit User Content. By making available any User Content on or through the Platform, you hereby grant to Swim Cow a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such User Content on, through, by means of or to promote, market or advertise the Platform or Swim Lessons, or for any other purpose in our sole discretion, except that the contents of private messaging through the Platform will not be used by Swim Cow in public advertising. In the interest of clarity, the license granted to Swim Cow shall survive termination of the Platform or your Account. Swim Cow does not claim ownership rights in your User Content and nothing in these Terms will be deemed to restrict rights that you may have to use and exploit any such User Content submitted, posted, uploaded, published, or transmitted on or through the Platform by you.

You acknowledge and agree that you are solely responsible for all User Content that you make available on or through the Platform. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all User Content that you make available on or through the Platform or you have all rights, licenses, consents and releases that are necessary to grant to Swim Cow the rights in such User Content, as contemplated under these Terms; and (b) neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or Swim Cow’s use of your User Content (or any portion thereof) on, through or by means of the Platform will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. While it has no obligation to do so, you agree that Swim Cow may proofread, summarize or otherwise edit and/or withdraw your User Content, and you understand it remains your sole responsibility to monitor your User Content and ensure that such edited Content is accurate and consistent with your representations and warranties in these Terms.

Swim Cow reserves the right, at any time and without prior notice, to remove or disable access to User Content that we, in our sole discretion, consider to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Platform or users, or for any other reason.

PROHIBITIONS

As a user of the Platform, you may not:

  • Use another person’s Account, misrepresent yourself or Swim Lessons offered through the Platform, misrepresent your identity or qualifications, misrepresent a project or other information in a quote request, or post Content in any inappropriate category or areas on the Platform;

  • Use any automated system including but not limited to robots, spiders, offline readers, or scrapers to access the Platform for any purpose without Swim Cow’s prior written approval; provided, however, that the operators of public search engines may use spiders or robots to copy materials from the Platform for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such material (Swim Cow reserves the right to revoke these exceptions either generally or in specific cases);

  • In any manual or automated manner copy copyrighted text, or otherwise misuse or misappropriate Platform information or Content including but not limited to, for use on a mirrored, competitive, or third-party site;

  • Transmit more request messages through the Platform in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser;

  • Take any action that (a) may unreasonably encumber the Platform’s infrastructure; (b) interferes or attempts to interfere with the proper working of the Platform or any third-party participation; (c) bypasses measures that are used to prevent or restrict access to the Platform; (d) circumvents, disables or otherwise interferes with security features of the Platform; (e) distributes viruses or any other technologies that may harm Swim Cow or users; (f) uses the Platform in a way that violates any copyrights, trade secrets, or other rights of any third party, including privacy or publicity rights; or (g) circumvents or manipulates Fee (defined herein) structure, billing, or Fees owed;

  • Use the Platform in any manner that circumvents your obligation to pay Swim Cow for access to services provided by the Platform;

  • Notwithstanding anything to the contrary contained in these Terms, “sell” any Personally Identifiable Data, including but not limited to information related to Customer Members;

  • Collect, harvest, or publish any Personally Identifiable Data including but not limited to names or other account information, from the Platform, or use the communication systems provided by the Platform for any reason not explicitly authorized by these Terms, including commercial solicitation purposes;

  • Recruit, solicit, or contact in any current or former Swim Instructor Members or Customer Members for employment or engagement outside of the Platform or any other use not specifically intended by the Platform;

  • Take any inappropriate or unlawful actions, including the submission of inappropriate or unlawful Content to or through the Platform, including Content that is harassing, hateful, illegal, profane, obscene, defamatory, threatening, or discriminatory, or that advocates, promotes, or encourages inappropriate activity, conduct that would be considered a criminal offense, or conduct that would give rise to civil liability or violate any law;

  • Violate any key Swim Cow policies that govern your use of the Platform and our interactions with you and third parties;

  • Advertise or solicit a service not related to or appropriate for the Platform including, but not limited to any service that (a) provides only products and not Swim Lessons; (b) provides directories or referrals; (c) offers rental space; (d) promotes events (such as parties); (e) competes with the business of Swim Cow; (f) is based outside the United States; (g) promotes or offers Ponzi schemes, junk mail, spam, chain letters, pyramid schemes, affiliate marketing or unsolicited commercial content, discount cards, credit counseling, online surveys or contests, raffles, prizes, bonuses, games of chance or giveaways; or (h) offers services not reasonably available to a Customer Member or other individual in that Customer Member’s or individual’s location;

  • Submit User Content that damages the experience of any user including but not limited to (a) requests to download non-Swim Cow mobile applications and/or links that direct the user to mirrored websites where the user must enter information that is redundant with what has already been entered on Swim Cow, (b) offers to provide or purchase Swim Lessons or any other service outside of Swim Cow, or (c) using a profile page or user name to promote services not offered on or through the Platform;

  • Take any action that may undermine the efficacy or accuracy of reviews or ratings systems;

  • Fail to perform purchased Swim Lessons as promised, unless the Customer Member or other individual fails to materially meet the terms of the mutually agreed-upon agreement for the Swim Lessons or refuses to pay, or a clear typographical error is made, or you cannot authenticate the Customer Member’s or other individual’s identity;

  • Engage in fraudulent conduct including but not limited to offering to make money transfers with intent to request a refund of any portion of the payment or soliciting users to mail cash or use other payment methods prohibited by Swim Cow;

  • Sign up for, negotiate a price for, use, or otherwise solicit a Swim Lesson with no intention of following through with your use of or payment for the Swim Lesson;

  • Agree to purchase a Swim Lesson when you do not meet a Swim Instructor Member’s requirements;

  • Undertake any activity or engage in any conduct that is inconsistent with the business or purpose of the Platform; and

  • Attempt to indirectly undertake any of the foregoing.

FEES, PAYMENTS, AND TAXES

In connection with the use of Swim Cow’s Platform, Swim Cow charges certain fees (“Swim Cow Fees” or “Fees”), which may include the quoted price of Swim Lessons, service fees, cancellation fees, and other fees as determined by Swim Cow and its affiliates or third party providers. Except as otherwise expressly described herein, all Fees paid to Swim Cow are final and non-refundable. Swim Lessons must be performed within one year from the date of purchase. If a Swim Lesson is cancelled for any reason, Swim Cow will use commercially reasonable efforts to reschedule such Swim Lesson within such one-year period, including assisting in scheduling another Swim Instructor Member if necessary.

Swim Instructor Member Fees. If you are a Swim Instructor, you will be subject to, and receive payment for your provision of Swim Lessons pursuant to, the additional terms set forth in the Swim Instructor Member Addendum, which is incorporated herein by reference. 

Penalty Fees for All Members. In addition to the above Fees, Swim Cow may also charge penalty Fees for fraud, misconduct or other violations of these Terms, as determined in our sole discretion. 

You agree to pay all applicable Fees or charges based on the Fee and billing terms then in effect, regardless of whether you have an active Account. If you do not pay on time or if Swim Cow cannot charge a payment method for any reason, Swim Cow reserves all rights permissible under law to recover payment and all costs and expenses incurred, including reasonable attorneys’ fees, in our pursuit of payment. If any Fee is not paid in a timely manner, or we are unable to process your transaction using the payment method provided, we reserve the right to terminate or suspend your Account. 

You explicitly agree that all communication in relation to delinquent accounts or Fees due will be made by electronic mail or by phone. You agree that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that you have the ability to store such electronic communications such that they remain accessible to you in an unchanged form. You agree to keep your contact information, including, but not limited to, email address and phone number current. Such communication may be made by Swim Cow or by anyone on its behalf, including but not limited to a third-party collection agent. If you cancel your Account at any time, you will not receive any refund. If you have a balance due on any Account, you agree that Swim Cow may charge such unpaid Fees to any payment method or otherwise bill you for such unpaid Fees.

Taxes. Payments required by these Terms may be stated exclusive of all taxes, duties, levies, imposts, fines or similar governmental assessments, including sales and use taxes, value-added taxes, goods and services taxes, excise, business, service, and similar transactional taxes imposed by any jurisdiction and the interest and penalties thereon (collectively, “Taxes”). Certain jurisdictions, however, may require us to collect Taxes from you in connection with the purchase of, payment for, access to, or use of the Swim Lessons, and you shall be responsible for and bear Taxes associated with the purchase of, payment for, access to, or use of the Swim Lessons. Charges are inclusive of applicable Taxes where required by law. You hereby confirm that Swim Cow can determine your appropriate jurisdiction for tax purposes however it deems appropriate or as required by law, and you agree to pay taxes to Swim Cow when Swim Cow includes a charge for taxes on any invoice. You also understand and agree that you are solely responsible for determining your own tax reporting and sales and use tax collection requirements in consultation with your own tax advisers, and that we cannot and do not offer specific tax advice to either Swim Instructor Members or Customer Members.

TRACKING COMMUNICATIONS

In order to ensure appropriate charging of Fees and to enforce these Terms, Swim Cow may track the occurrence of communications between Customer Members and Swim Instructor Members that occur off of the Platform via email, phone call, SMS text message, third-party websites, or any other means, whether initiated by a Customer Member or Swim Instructor Member. In order to track the occurrence of such communications, Swim Cow may obscure Swim Instructor Member contact information in a Swim Instructor Member profile, replace Swim Instructor Member contact information in a Swim Instructor Member profile with a different piece of contact information that will forward to the Swim Instructor Member, or take any other step reasonably calculated to track the occurrence of such communications. Except as explicitly stated herein, we will not record or review the content of any communications that do not come into contact with the Swim Cow Platform unless we first obtain your permission.

If you send text messages with a Customer Member or Swim Instructor Member using the telephone number for that Member available on the Platform, we may use a third-party service provider to track these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of Fees, to enforce these Terms, and for quality and training purposes. As part of this process, Swim Cow and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message.

MARKETPLACE PAYMENTS

The Swim Cow platform may facilitate payments between Customer Members and Swim Instructor Members (“Marketplace Payments”) through our payment processing partner TicketSauce. Members who pay or receive Marketplace Payments must agree to the TicketSauce User Agreement as may be modified by TicketSauce from time to time. As a condition of receiving payment processing services through TicketSauce, you agree to provide Swim Cow with accurate and complete information about you and/or your business, and you authorize Swim Cow to share this information and transaction information related to your use of the payment processing services provided by TicketSauce.

As a Member making a Marketplace Payment through TicketSauce, you agree to pay all amounts you owe when due using your preferred payment method. You further authorize TicketSauce to charge your preferred payment method for amounts you owe when they are due, whether they are recurring or one-time payments. You must keep all payment information you provide us up-to-date, accurate and complete. Do not share your payment card, bank account or other financial information with any other Member. We take steps to secure all payment method and other personal financial information, but we expressly disclaim any liability to you, and you agree to hold us harmless for any damages you may suffer as a result of the disclosure of your personal financial information to any unintended recipients.

Swim Cow may enable you to make Marketplace Payments using credit, debit, or prepaid cards, by linking your bank account, or by any other payment method we support. We reserve the right to cancel your ability to make payments with one or more of the payment methods you have authorized in our sole and absolute discretion.

If you choose your bank account as your Marketplace Payment method, you authorize TicketSauce to make Automated Clearing House (“ACH”) withdrawals from your bank account, and to make any inquiries we consider necessary to validate any dispute involving payments you make to us or to a Member, which may include ordering a credit report and performing other credit checks or verifying the information you provide us against third-party databases. You authorize Swim Cow or its provider to initiate one or more ACH debit entries (withdrawals) or the creation of an equivalent bank draft for the specified amount(s) from your bank account, and you authorize the financial institutions that holds your bank account to deduct such payments. You also authorize the bank that holds your bank account to deduct any such payments in the amounts and frequency designated in your Account.

If your full order is not processed by us at the same time, you hereby authorize partial debits from your bank account, not to exceed the total amount of your order. You agree to pay any ACH fees or fines you or we incur associated with transactions you authorize. This return fee will vary based on which state you are located in. The return fee may be added to your payment amount and debited from your bank account if we resubmit an ACH debit due to insufficient funds. We may initiate a collection process or legal action to collect any money owed to us. You agree to pay all our costs for such action, including any reasonable attorneys’ fees. Federal law limits your liability for any fraudulent, erroneous, or unauthorized transactions from your bank account based on how quickly you report it to your financial institution. You must report any fraudulent, erroneous or unauthorized transactions to your bank no more than 60 days after the disputed transaction appeared on your bank account statement. Please contact your bank for more information about the policies and procedures that apply unauthorized transactions and the limits on your liability.

Marketplace Payment Disputes: All requests for Marketplace Payment chargebacks, errors, claims, refunds and disputes (“Payment Disputes”) will be subject to review by Swim Cow in accordance with the rules applicable to the payment method you used to make the Marketplace Payment and will be in Swim Cow’s absolute discretion. Swim Cow is not liable to you under any circumstances for Payment Disputes we are unable to resolve in your favor. We will normally process your valid written Payment Dispute request within thirty (30) days after we receive it, unless a shorter period is required by law. You may file a Payment Dispute by emailing it to Swim Cow support at info@swimcow.com. If you close or deactivate your Account before we adjudicate your Payment Dispute, we will not be able to issue you any amounts you are owed. We will attempt to pay you any Payment Disputed amounts you are owed using the method with which you made the disputed payment, but we cannot guarantee that we will be able to do so if your payment method information is inaccurate, incomplete, or has been cancelled.

If your actions result, or are likely to result in a Payment Dispute, a violation of these Terms of Use or create other risks to Swim Cow or our payment processing partners, or if we determine that your Account has been used to engage in deceptive, fraudulent, or illegal activity, then we may permanently withhold any amounts owed to you in our sole discretion. If you have a past due balance due on any Account, or for any additional amounts that we determine you owe us, we may, without limiting any other rights or remedies: (a) charge one or more of your payment methods; (b) offset any amounts you owe us against amounts you may be owed; (c) invoice you for amounts due to us, which such amounts will be due upon receipt; (d) reverse or block any credits to your bank account; or (e) collect payment from you by any other lawful means.

If you fail to make Marketplace Payments you owe when due, or if Swim Cow is unable to charge one of your payment methods for any reason, Swim Cow reserves all rights permissible under law to recover payment and all costs and expenses incurred, including reasonable attorneys’ fees, in our pursuit of payment. You explicitly agree that all communication in relation to delinquent accounts or overdue payments will be made by electronic mail or by phone. Such communication may be made by Swim Cow or by anyone on its behalf, including but not limited to a third-party collections agent.

Swim Cow may, from time to time, place a hold on any of your payment methods. Any such hold will be temporary and will not mature into a charge on your payment method. Payment method holds are intended to prevent failed payments.

SWIM COW PROMOTIONS

You may receive certain offers from Swim Cow (“Promotions”) from time to time. Any Promotions are offered at Swim Cow’s discretion, and may be revoked at any time and for any reason.

You are only eligible for any benefits described in the Promotion if (a) you received a communication directly from Swim Cow offering you that Promotion, (b) you satisfy all the requirements identified in that communication; and (c) you maintain an account in good standing with Swim Cow. We may condition receipt of a benefit described in a Promotion in any manner we see appropriate, including limiting eligibility to a subset of Members, to specific categories, or to certain dates. To be eligible for a benefit described in a Promotion, you may need to take a specific action (including but not limited to signing up for a service) or make a payment for specific services.

To the extent you are eligible for multiple promotions that discount a Fee, we will apply those promotions sequentially. For instance, if you are eligible for both a 15% and 10% discount on a $10 Fee, you will pay $7.65.

Any benefits from participating in the Promotion, requirements of accepting the offer, and any other conditions to receive any benefit described in the Promotion will be disclosed to you. After a Promotion ends, regardless of whether you have already satisfied the requirements, you will be ineligible to receive those benefits. Notwithstanding anything to the contrary, Swim Cow may revoke a benefit if we believe that you have not satisfied the Promotion requirements, including maintaining an Account in good standing.

SPONSORED INFORMATION

Swim Cow may publicly display advertisements, paid content, and other sponsored information. The manner, mode, and extent of such advertising are subject to change without specific notice to you. Swim Instructor Members may compensate Swim Cow to “Promote” themselves in search results and therefore rank higher. Any such Swim Instructor Members will be clearly designated in applicable search results as “Promoted” or with a similar designation. Swim Cow may impose certain quality-related standards for Swim Instructor Members to qualify as “Promoted”, which standards may be enforced and/or changed at any time.

DISPUTES BETWEEN OR AMONG USERS

Swim Cow values our Members, and we understand that occasionally disputes may arise between or among them. Our goal is to provide tools to help Members resolve such disputes independently. In the rare event a dispute regarding an interaction related to the Platform cannot be resolved independently, you agree, at Swim Cow’s request, to participate in good faith, to the extent you are reasonably able to do so, in a neutral resolution or mediation conducted by Swim Cow or a neutral third-party mediator or arbitrator selected by Swim Cow. Notwithstanding the foregoing, you acknowledge and agree that Swim Cow is under no obligation to become involved in or impose resolution in any dispute between or among Members or any third party.

INTELLECTUAL PROPERTY RIGHTS

Swim Cow Content is protected by copyright, trademark, and other laws of the United States, foreign countries, and international conventions. Except as expressly provided in these Terms, Swim Cow and its licensors exclusively own all right, title, and interest in and to the Platform and Swim Cow Content, including all associated intellectual property rights. All trademarks, service marks, logos, trade names and any other proprietary designations of Swim Cow used herein are trademarks or registered trademarks of Swim Cow. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective owners.

FEEDBACK

By sending us any feedback, comments, questions, or suggestions concerning Swim Cow or our services, including the Platform (collectively, “Feedback”) you represent and warrant (a) that you have the right to disclose the Feedback, (b) that the Feedback does not violate the rights of any other person or entity, and (c) that your Feedback does not contain the confidential or proprietary information of any third party or parties. By sending us any Feedback, you further (i) agree that we are under no obligation of confidentiality, express or implied, with respect to the Feedback, (ii) acknowledge that we may have something similar to the Feedback already under consideration or in development, (iii) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works, publish, distribute and sublicense the Feedback, and (iv) irrevocably waive, and cause to be waived, against Swim Cow and its users any claims and assertions of any moral rights contained in such Feedback. This Feedback section shall survive any termination of your Account or the Platform.

COPYRIGHT POLICY

We expect users to respect copyright law. In appropriate circumstances we will terminate the Account of any user who repeatedly infringes or is believed to be repeatedly infringing the rights of copyright holders.  

NO ENDORSEMENT

Swim Cow does not endorse any Member, user, or any Swim Lessons. No agency, partnership, joint venture, or employment is created as a result of the Terms or any user’s or Member’s use of any part of the Platform, including but not limited to any scheduling or other services. Neither Swim Cow nor any Members or users of the Platform may direct or control the day-to-day activities of the other, or create or assume any obligation on behalf of the other. Members are required by these Terms to provide accurate information, and although Swim Cow may undertake additional checks and processes designed to help verify or check the identities or backgrounds of users, we do not make any representations about, confirm, or endorse any user or their purported identity or background, regardless of the specific Swim Cow services they are using or any involvement by Swim Cow personnel in providing or scheduling those services. 

Any reference on the Platform to a user being licensed or credentialed in some manner, or “badged,” “best of,” “top,” “background checked” (or similar language) designations indicates only that the user has completed a relevant account process or met user review standards, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by Swim Cow and is not verification of their identity and whether they or their Swim Lessons are licensed, insured, trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the Platform. You should always exercise responsibility, due diligence and care when deciding whether to have any interaction with any other user. Except as specifically described in the Swim Cow Safer Swimmer Guarantee and including its exclusions and limitations, Swim Cow has no responsibility for any damage or harm resulting from your interactions with other users.

The Collective Content may contain links to third-party websites, offers, or other events/activities not owned or controlled by Swim Cow. We do not endorse or assume any responsibility for any such links, and if you access them, you do so at your own risk.

By using the Platform, you understand and agree that any legal remedy or liability that you seek to obtain for actions or omissions of other users or other third parties will be limited to a claim against those particular users or other third parties. You agree not to attempt to impose liability on or seek any legal remedy from Swim Cow with respect to such actions or omissions.

SANCTIONS FOR VIOLATIONS OF THESE TERMS

Without limiting any other rights reserved herein, Swim Cow may, in its sole discretion, take any action permitted by law for any violation of these Terms or any other policy or agreement between you and Swim Cow, including but not limited to removing User Content you posted, limiting your Account access, requiring you to forfeit certain funds or paid Fees, assessing monetary penalties or costs, terminating your Account, notifying other Members of the termination of your Account and/or the violation of these Terms, decreasing your status or search rank, canceling quotes or postings, blocking access, investigating you, and/or cooperating with law enforcement agencies in investigation or prosecution.

ACCOUNT SUSPENSION OR TERMINATION

We may, in our discretion, with or without cause, with or without prior notice and at any time, decide to limit, block, suspend, deactivate or cancel your Swim Cow Account in whole or in part. If we exercise our discretion under these Terms to do so, any or all of the following can occur with or without prior notice or explanation to you: (a) your Account will be deactivated or suspended, your password will be disabled, and you will not be able to access the Platform or your User Content, or receive assistance from Swim Cow support teams; (b) if appropriate in our sole discretion, we may communicate to other users that your Account has been terminated, blocked, suspended, deactivated, cancelled, or otherwise penalized in any way, and why this action has been taken; and (c) you will not be entitled to any compensation for Platform services or Swim Lessons cancelled or delayed as a result of Account termination. You may cancel your use of the Platform and/or terminate your Account at any time by following the “Settings” link in your profile, clicking “Account,” and clicking “Deactivate Account.” Please note that if your Account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Platform, including, but not limited to, any reviews.

ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and Swim Cow agree that these Terms affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions.

This Section is intended to be interpreted broadly and governs any and all disputes between us, including but not limited to claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before this Agreement or any prior agreement (including, but not limited to, claims related to advertising); and claims that may arise after the termination of this Agreement. The only disputes excluded from this broad prohibition are the litigation of certain intellectual property and small court claims, as provided below.

By agreeing to these Terms, you agree to resolve any and all disputes with Swim Cow as follows:

Initial Dispute Resolution: Most disputes can be resolved without resort to litigation. You can reach Swim Cow’s support department at info@swimcow.com. Except for intellectual property and small claims court claims, the parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with the Swim Cow support department, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.

Binding Arbitration: If the parties do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration as the sole means to resolve claims, subject to the terms set forth below. Specifically, all claims arising out of or relating to these Terms or previous versions of these Terms (including the Terms’ or Privacy Policy’s formation, performance, and breach), the parties’ relationship with each other, and/or your use of the Platform shall be finally settled by binding arbitration, as described below.

Where the relief sought is $10,000 or less and you do not wish to bring the claim in small claims court, the arbitration will be conducted online by an online arbitration provider of our choosing in accordance with their applicable Arbitration Rules & Procedures effective at the time a claim is made. Currently, to start, you may initiate arbitration proceedings on the FairClaims website. You are responsible for your own attorneys’ fees unless the arbitration rules and/or applicable law provide otherwise.

Where the relief sought is $10,001 or more, resolution shall be in accordance with the JAMS Streamlined Arbitration Procedure Rules for claims that do not exceed $250,000 and the JAMS Comprehensive Arbitration Rules and Procedures for claims exceeding $250,000 in effect at the time the arbitration is initiated, excluding any rules or procedures governing or permitting class actions. To start an arbitration with JAMS, you must do the following: (a) write a Demand for Arbitration that includes a description of the claim and the amount of damages you seek to recover (you may find a copy of a Demand for Arbitration at www.jamsadr.com); (b) send three copies of the Demand for Arbitration, plus the appropriate filing fee, to JAMS, 8401 N. Central Expressway, Suite 610, Dallas, TX 75225; and (c) send one copy of the Demand for Arbitration to Swim Cow at P. O. Box 429, Bedford, TX 76095. For any arbitration initiated by Swim Cow, Swim Cow will pay all fees invoiced by JAMS, including filing fees and arbitrator and hearing expenses (“Dispute Fees”). For any arbitration initiated by you against Swim Cow or another Member, you will be required to pay $250 prior to the initiation of such arbitration, and the non-prevailing party in such arbitration shall pay all Dispute Fees. Notwithstanding the foregoing, you are responsible for your own attorneys’ fees unless the arbitration rules and/or applicable law provide otherwise.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms or the Privacy Policy, including but not limited to any claim that all or any part of these Terms or Privacy Policy is void or voidable, whether a claim is subject to arbitration, or the question of waiver by litigation conduct. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written and shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

The parties understand that, absent this mandatory arbitration provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.

If you are a resident of the United States, arbitration may take place in the county where you reside at the time of filing. For individuals residing outside the United States, arbitration shall be initiated in the State of Texas, United States of America. You and Swim Cow further agree to submit to the personal jurisdiction of any federal or state court in Dallas County, Texas in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

Class Action Waiver: The parties further agree that the arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND SWIM COW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

Exception: Litigation of Intellectual Property and Small Claims Court Claims: Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may bring enforcement actions, validity determinations or claims arising from or relating to theft, piracy or unauthorized use of intellectual property in state or federal court or in the U.S. Patent and Trademark Office to protect its intellectual property rights (“intellectual property rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights). Either party may also seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.

30-Day Right to Opt Out: You have the right to opt out and not be bound by the arbitration and class action waiver provisions set forth above by sending (from the email address you use on Swim Cow) written notice of your decision to opt out to info@swimcow.com with the subject line, “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” The notice must be sent within thirty (30) days of the later of the Effective Date of these Terms or your first use of the Platform; otherwise, you shall be bound to arbitrate disputes in accordance with the terms of those paragraphs. If you opt out of these arbitration provisions, Swim Cow also will not be bound by them.

Changes to This Section: Swim Cow will provide thirty (30) days’ notice of any changes affecting the substance of this Arbitration and Class Action Waiver section by posting on the Swim Cow Terms of Use website, sending you a message, or otherwise notifying you when you are logged into your account. Amendments will become effective thirty (30) days after they are posted on the Swim Cow Terms of Use website or sent to you.

Changes to this section will otherwise apply prospectively only to claims arising after the thirtieth (30th) day. If a court or arbitrator decides that this subsection on “Changes to This Section” is not enforceable or valid, then this subsection shall be severed from the section entitled “Arbitration and Class Action Waiver,” and the court or arbitrator shall apply the first Arbitration and Class Action Waiver section in existence after you began using the Platform.

Survival: This Arbitration and Class Action Waiver section shall survive any termination of your Account or the Platform.

Third-Party Beneficiary: You and Swim Cow acknowledge that any third party consumer reporting agency that Swim Cow uses to perform background checks on Swim Instructor Members is an express and intended third party beneficiary of this arbitration provision and as such, the terms of this Arbitration provision will inure to the benefit of the consumer reporting agencies and may be enforced by them. Accordingly, you agree that any dispute that arises between you and a consumer reporting agency that relates to or arises out of this Agreement or any aspect of your relationship with Swim Cow will be resolved by binding arbitration. If any court or arbitrator determines that this third-party beneficiary subsection is void or unenforceable for any reason, then this subsection shall be severed from the section entitled “Arbitration and Class Action Waiver,” and the remainder of the section shall remain enforceable, meaning that the class action waiver and the mutual obligation to resolve disputes between you and Swim Cow through binding arbitration remains enforceable.

GOVERNING LAW

The Terms and the relationship between you and Swim Cow shall be governed in all respects by the laws of the State of Texas, without regard to its conflict of law provisions. You agree that any claim or dispute you may have against Swim Cow that is not subject to arbitration must be resolved by a court located in Dallas County, Texas, or a United States District Court, Northern District of Texas, located in Dallas, Texas, except as otherwise agreed by the parties. You agree to submit to the personal jurisdiction of the courts located within Dallas County, Texas or the United States District Court, Northern District of Texas located in Dallas, Texas, for the purpose of litigating all such claims or disputes that are not subject to arbitration. You hereby waive any and all jurisdictional and venue defenses otherwise available.

DISCLAIMERS

YOUR USE OF THE PLATFORM, SWIM LESSONS, OR COLLECTIVE CONTENT SHALL BE SOLELY AT YOUR OWN RISK. YOU ACKNOWLEDGE AND AGREE THAT SWIM COW DOES NOT HAVE AN OBLIGATION, BUT RESERVES THE RIGHT FOR ANY REASON, TO (A) MONITOR OR REVIEW USER CONTENT; OR (B) FOR ANY PERMISSIBLE PURPOSE, CONDUCT IDENTITY VERIFICATION, BACKGROUND (INCLUDING CRIMINAL BACKGROUND) OR REGISTERED SEX OFFENDER CHECKS ON ANY MEMBER, INCLUDING BUT NOT LIMITED TO SWIM INSTRUCTOR MEMBERS AND CUSTOMER MEMBERS. THE PLATFORM IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, SWIM COW AND ITS AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT; ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF OR IN TRADE; ANY WARRANTIES, REPRESENTATIONS, OR GUARANTEES IN CONNECTION WITH THIS PLATFORM OR THE SWIM LESSONS OFFERED ON OR THROUGH THIS PLATFORM; AND ANY WARRANTIES RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THE PLATFORM, INCLUDING WITHOUT LIMITATION ALL COLLECTIVE CONTENT. SWIM COW MAKES NO WARRANTY THAT THE PLATFORM OR SWIM LESSONS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. SWIM COW ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO OR USE OF THE PLATFORM. SWIM COW SHALL NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY DATA, INFORMATION, MATERIALS, SUBSTANCE, OR COLLECTIVE CONTENT POSTED, TRANSMITTED, OR MADE AVAILABLE VIA THE PLATFORM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SWIM COW OR THROUGH THE PLATFORM, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OR MEMBERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO ANY CUSTOMER MEMBERS OR SWIM INSTRUCTOR MEMBERS. YOU UNDERSTAND THAT, EXCEPT AS SPECIFICALLY SET FORTH HEREIN, SWIM COW DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE PLATFORM OR TO REVIEW OR VET THE QUALITY OF ANY SWIM LESSONS OR SWIM INSTRUCTOR MEMBERS. SWIM COW MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE PLATFORM OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE PLATFORM. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON AND GIVE OR RECEIVE SWIM LESSONS. SWIM COW EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY USERS OR THIRD PARTIES.

LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE PLATFORM AND COLLECTIVE CONTENT, YOUR OFFERING OR PROVIDING SWIM LESSONS OR REQUESTING OR RECEIVING SWIM LESSONS THROUGH THE PLATFORM, AND ANY CONTACT YOU HAVE WITH OTHER USERS OF SWIM COW OR THIRD PARTIES, WHETHER IN PERSON OR ONLINE, REMAINS WITH YOU. NEITHER SWIM COW NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PLATFORM WILL BE LIABLE (WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SWIM COW HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE) FOR: (A) ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL; (B) SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE; (C) THE COST OF SUBSTITUTE PRODUCTS OR SERVICES; (D) ANY DAMAGES FOR PERSONAL OR BODILY INJURY, DEATH OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS; (E) THE USE OF OR INABILITY TO USE THE PLATFORM, SWIM LESSONS OR COLLECTIVE CONTENT; (F) ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE PLATFORM OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM; OR (G) YOUR OFFERING OR PROVIDING SWIM LESSONS OR REQUESTING OR RECEIVING SWIM LESSONS THROUGH THE PLATFORM.

IN NO EVENT SHALL THE TOTAL, AGGREGATE LIABILITY OF SWIM COW AND ITS AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, ARISING FROM OR RELATING TO THE TERMS, PLATFORM, SWIM LESSONS, AND/OR COLLECTIVE CONTENT, OR FROM THE USE OF OR INABILITY TO USE THE PLATFORM OR COLLECTIVE CONTENT OR IN CONNECTION WITH ANY SWIM LESSONS OR INTERACTIONS WITH ANY OTHER USERS EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID TO SWIM COW BY YOU HEREUNDER, OR ONE HUNDRED US DOLLARS IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE. THE LIMITATION OF LIABILITY DESCRIBED ABOVE SHALL APPLY FULLY TO RESIDENTS OF NEW JERSEY.

INDEMNIFICATION AND RELEASE

You agree to release, defend, indemnify, and hold Swim Cow and its affiliates and subsidiaries, and their respective officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with (a) your violation of these Terms; (b) your User Content; (c) your interaction with any Member or user; and (d) the request or receipt or offer or provision of Swim Lessons by you, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with such Swim Lessons.

Notwithstanding the foregoing paragraph, if you are a resident of New Jersey, you only agree to release, defend, indemnify, and hold Swim Cow and its affiliates and subsidiaries, and their respective officers, directors, employees and agents, harmless from and against any third-party claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your violation of these Terms.

If you are a California resident, you waive California Civil Code Section 1542, which provides:

A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.

If you are not a California resident, you waive your rights under any statute or common law principle similar to Section 1542 that governs your rights in the jurisdiction of your residence.

GENERAL

Force Majeure: Other than payment obligations, neither Swim Cow nor you shall be liable to the other for any delay or failure in performance under the Terms arising out of a cause beyond its control and without its fault or negligence. Such causes may include but are not limited to fires, floods, earthquakes, strikes, pandemics, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.

No Third-Party Beneficiaries: You agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to these Terms.

Contacting You and E-SIGN Consent: You agree that Swim Cow may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Platform. With your consent, Swim Cow, Customer Members, Swim Instructor Members, or other individuals may also contact you by telephone or through text messages. If you have agreed to receive text messages or telephone calls from Swim Cow, Customer Members, Swim Instructor Members, or other individuals you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by sending an email to info@swimcow.com with “Revoke Electronic Consent” in the subject line. To view and retain a copy of this disclosure or any information regarding your enrollment in this program, you will need (a) a device (such as a computer or mobile phone) with a web browser and Internet access; and (b) either a printer or storage space on such device. For a free paper copy, or to update our records of your contact information, send an email to info@swimcow.com with contact information and the address for delivery.

Entire Agreement: These Terms, together with the Privacy Policy and any other legal notices or additional terms and conditions or policies published by Swim Cow on the Platform, shall constitute the entire agreement between you and Swim Cow concerning the Platform or Swim Lessons obtained through the Platform. Except as explicitly stated herein, if any provision of the Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect.

Waiver: No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Swim Cow’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Statute of Limitations: You agree that regardless of any statute or law to the contrary, any claim arising out of or related to the Platform or the Swim Lessons offered therein must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred. Notwithstanding the foregoing, this statute of limitations shall not apply to residents of New Jersey.

 

Section Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect. Contact Information: If you have any questions about these Terms or the Platform, please contact us by sending an email to info@swimcow.com, or by writing to SWIM COW, LLC, P.O. Box 429, Bedford, TX 76095.